电话服务中心
2019-11-04 00:34
背景说明
Johnny是XYZ银行电话服务中心的专员,接到了陈先生想更改邮件地址及住宅电话的来电。
Johnny: Good morning, XYZ Bank. This is Johnny. May I help you?
早安,XYZ银行,我是约翰尼,有什么可以为您服务?
Mr. Chen: Hi, Johnny. I want to change my mailing address.
嗨,约翰尼。我想变更我的邮件地址。
Johnny: OK. May I have your last name?
好的。请问您贵姓?
Mr. Chen: Chen.
陈。
Johnny: Thank you, Mr. Chen. Is your account a personal or a corporate account?
谢谢你,陈先生。您是个人账户还是公司账户?
Mr. Chen: A personal account.
个人账户。
Johnny: May I have your account number, please?
请问您的账号是多少?
Mr. Chen: 006-123456-333
006-123456-333
Johnny: Mr. Chen, could you give me your original mailing address?
陈先生,可以给我您原来的邮件地址吗?
Mr. Chen: 2F, No. 5050, Shennan Road East, Shenzhen.
深圳市深南东路5050号2楼。
Johnny: Thanks. And what is the new address?
谢谢,那新的地址是什么?
Mr. Chen: 22F, No. 16, Fuhua 1st Road, Shenzhen.
深圳市福华一路16号22楼。
Johnny: What is the Postal Code?
邮编是多少?
Mr. Chen: 518001
518001
Johnny: Okay. Would you also like to change your home phone number?
好的。你还想更改家庭电话号码吗?
Mr. Chen: Yes. The new number is 0755-87561234.
是的。新的电话号码是0755-87561234。
Johnny: How about your mobile phone number? Do you want to change that too?
你的手机号码呢?也想更改吗?
Mr. Chen: No. Thank you.
不用,谢谢。
Johnny : Mr. Chen, let me confirm your request again. The new mailing address is 22F, No. 16, Fuhua 1st Road, Shenzhen. And the new home phone number has been changed to 0755- 87561234. Is that correct?
陈先生,让我再确认一次您的需求。新的地址是深圳市福华一路16号22楼,新的电话号码为0755-87561234。这样正确吗?
Mr. Chen: Yes.
没错。
Johnny: Alright, your mailing address and home phone number have been updated. So, your next statement will be sent to your new mailing address.
好的,你的邮件地址及家庭电话号码已经更新。所以,下一期的账单将会寄到你的新地址。
Mr. Chen: Thank you.
谢谢你。
Johnny: You are welcome.
不客气。
Johnny: Is there anything else that I can help you with?
还有什么事情需要我服务的吗?
Mr. Chen: No.
没有。
Johnny: Thank you for calling. Have a nice day!
谢谢你来电。祝你有美好的一天!



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